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USA Orders: We usually ship via U.S. Postal Service Priority Mail or UPS. We can ship to P.O. boxes. Orders paid by credit card usually leave our warehouse within 3 days of the order; Priority Mail usually takes up to 3 days but is not guaranteed. Please check the tracking information on your order for expected arrival dates.
International Orders: Yes, we do ship outside the U.S.A. Here's what you need to know
Books: Our books are printed "on demand" by Amazon. This means that when you place the order the book is printed, then shipped. Since Amazon does printing locally in many countries, the cost to ship books internationally is comparable to the cost of shipping books locally in the USA.
Other items: For other items such as tool kits and rulers, our warehouse looks for the most practical way to ship -- a combination of reasonable time and reasonable cost. Lately even the best rates we can find are pretty high, often more than the cost of the item itself, and they change frequently.
To place an international order, do one of the following:
1) Place your order and accept the automatically-generated shipping rate. If we can ship at a lower cost, we will do so and refund the difference in the shipping price when the order is shipped. If the shipping cost turns out to be higher, we will contact you and give you the option of paying the additional shipping cost or cancelling the order.
2) Email us your request through the Contact page on this website. Include the items you want, your complete shipping address, your phone number and the date by which you need merchandise to arrive (this is VERY important). Remember that it takes extra time for merchandise to travel distance and go through customs so please order as early as possible (comfortably, 4 weeks) before your needed date to avoid the additional cost of expedited shipping. Once we receive your request, we will prepare a draft order including shipping charges and send it to you for payment. Your order will be shipped as soon as we receive your payment. Please note that international customers are responsible for all customs fees and tariffs, and under no circumstances will we be less than truthful about the contents or value of the shipment.
Shipping Costs:
Orders within the USA:
Up to $32.00: $6.00
$32.01 up to $149.99: $10.00
$150 and up: Free
Orders outside the USA:
Please refer to "International Orders" above.
Processing & Shipping Time: Credit card orders are usually shipped within 3 business days of receipt. Orders placed by check are shipped as soon as the check has cleared. Published U.S. Postal Service delivery times are as follows: Domestic Priority Mail usually arrives within 2-3 days of shipping. International Priority Mail usually arrives within 7-10 days of shipping. These are estimates and can be affected by a number of factors.
Returns are for store credit only, under the following conditions:
Tools & DVDs may be returned if they are in the unopened packaging.
Foundation materials may be returned if the packaging has not been opened.
Books, patterns, kits and cut fabric may not be returned.
Live online classes: Registration fees are refundable up to the time that the Welcome Letter is sent.
Recorded online classes: No refund once the login information has been sent.
In-Person Workshops: Please refer to our Contract for the cancellation policy.
