Shipping & Returns

Shipping

USA Orders: We usually ship via U.S. Postal Service Priority Mail. We can ship to P.O. boxes. 

International Orders: Yes, we do ship outside the U.S.A. To place an international order, email us your request through the Contact page on this website. Include the items you want, your complete shipping address, your phone number and the date by which you need merchandise to arrive (this is VERY important). Remember that it takes extra time for merchandise to travel distance and go through customs so please order as easy as possible (comfortably, 4 weeks) before your needed date to avoid the additional cost of expedited shipping. Once we receive your request, we will prepare a draft order including shipping charges and send it to you for payment. Your order will be shipped as soon as we receive your payment. Please note that international customers are responsible for all customs fees and tariffs, and under no circumstances will we be less than truthful about the contents or value of the shipment.

Shipping Costs:

Orders within the USA:
Up to $32.00:  $5.00
$32.01 up to $98.99:  $8.50
$99 and up: Free

Orders outside the USA:
Please refer to "International Orders" above.

Processing & Shipping Time: Credit card orders are usually shipped within 1 business day of receipt. Orders placed by check are shipped as soon as the check has cleared. Published U.S. Postal Service delivery times are as follows: Domestic Priority Mail usually arrives within 2-3 days of shipping. International Priority Mail usually arrives within 7-10 days of shipping. These are estimates and can be affected by a number of factors.

Returns & Workshop Cancellations

Returns are for store credit only, under the following conditions:
Tools may be returned if they are in new condition and in the original packaging.
Foundation materials may be returned if the packaging has not been opened.
Books, patterns, kits and cut fabric may not be returned.
Online classes: Registration fees are refundable up to the start of the class. 
Once the class has begun or the purchaser has created an online account no refunds will be given.
In-Person Workshops: Please refer to our Contract for the cancellation policy. 

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