USA Orders: We usually ship via U.S. Postal Service Priority Mail. We can ship to P.O. boxes.
International Orders: Yes, we do ship outside the U.S.A. Please note that international customers are responsible for all customs fees and tariffs, and under no circumstances will we be less than truthful about the contents or value of the shipment.
Shipping Costs: When you place your order an estimated shipping/handling price is included, based on the total price of your order. Estimated shipping/handling costs are based on Domestic and International U.S. Postal Service Flat Rate envelope/box prices. If the size and weight of your package allow us to ship in a lower Priority Mail category, we will refund the difference between the categories. For international orders, we generally do not ship via First Class International Package rate, because this type of mail requires special packaging and a trip to the post office, which involves considerable time and expense.
Processing & Shipping Time: Credit card orders are usually shipped within 1 business day of receipt. Orders placed by check are shipped as soon as the check has cleared. Domestic Priority Mail usually arrives within 2-3 days of shipping. International Priority Mail usually arrives within 7-10 days of shipping. (Published U.S. Postal Service times.)
Returns are for store credit only, under the following conditions:
Tools may be returned if they are in new condition and in the original packaging.
Foundation materials may be returned if the packaging has not been opened.
Books, patterns, kits and cut fabric may not be returned.
Online classes: Registration fees are refundable up to the start of the class.
Once the class has begun, no refunds will be given.
In-Person Workshops: Please refer to the Date Reservation and the Contract for the cancellation policy.